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Installation of new HVAC system was considerate and professional.
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Thor is a super diagnostician! He worked until he found the problem and explained it all to me.
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James was here for the fall maintenance inspection. He was very thorough, checking everything multiple times. All was in good working order. James was courteous and professional. I am a happy customer!
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Person did not show up. Went to someone’s house serviced his AC and told Hyde’s it was me! Just beyond unacceptable and I don’t believe what he said. He was obviously doing something else.
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Over the last four years I've consistently received terrific service from Hydes. Communications, personal, work product have always been top notch. However, there were a couple of issues that occurred recently that caught me by surprise; during what I though was a routine inspection several services were done which I was NOT told about nor asked to authorize before they were done and I only found out about the charges after printing out a receipt for the service call! I was asked to sign a couple of times, but I thought it was for just routine inspection work. Mind you I probably would have consented to the work, but I was VERY surprised when I printed out the bill! I have to admit I felt taken advantage of and will be more circumspect in the future!
Response from Hydes Air Conditioning:
Hi Rich, I am so sorry that you did not realize you were signing to approve a $72 repair. Chris said he told you the price and confirmed the credit card, but we spoke, and he will be more thorough in the future.
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Fred was on time , neat, clean, quiet. He knows his work. Very knowledgeable. Please give him a gift card for his great work. Terri
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He is knowledgeable and personable and provided excellent service
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Reuben arrived within the timeframe provided. He explained what he was going to do and finished without issue. He was very courteous.
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Performed a heating maintenance on a gas furnace, located in the act attic. Replaced filter. Equipment executed the sequence of operation in heating with no carbon monoxide detected in the home. Tested system temperature heat rise. Perform static pressure test. System is servicing the home at the time of maintenance.
Emailed 2 estimates for new HVAC equipment.
Upon arrival, 2020 Ruud ECM blower motor was running, and Honeywell T6 thermostat was set to off, and fan auto. Checked wiring and nothing is shorted or causing motor to run. Removed molex 16 pin plug and motor still ran, ECM module must have a short inside, ECM motor is failed and needs replacement to turn on and off properly. Will call Ferguson hvac on Monday morning (11/10) and will get back with homeowner about eta for repair and cost for repair, should have part warranty, labor charge will apply. System will cool properly, informed homeowner to unplug system if she wants blower to stop
Performed a heating tune-up on a downflow furnace. No carbon monoxide was detected during the maintenance. System executed the sequence of operation in heating. Checked temperature heat rise and inducer motor. Evaporator coil: needs a cleaning. Checked blower amperage in heating and cooling mode. System is servicing the house at the time of maintenance.
Upon arrival client stated both bed rooms where getting worm bedroom system is working fine have a 22 degree temperature split advise client recommend echo bee thermostats with wireless sensors for both bedrooms and replaced all accessible flex its original sent estimate
Upon arrival turned condenser on last 4 8903 # condenser sounds normal cycled system 3 times no noise at this time advised client noise issue starts happening again give us a call
Performed a heating maintenance on a natural gas package unit, located on the roof. Equipment executed the sequence of operation in heating. No carbon monoxide was detected during operation. Tested capacitor and temperature heat rise. Client stated that system continues to run after thermostat has satisfied. Recommend replacing thermostat for proper system operation and lower energy bills. Estimate sent via email. System is heating the home at the time of maintenance.
Performed a heating maintenance on two Lennox gas furnaces, located in the attic. Both systems executed the sequence of operation in heating. Checked temperature heat rise and blower motor amp draw. Replaced filters. During the maintenance, there was no carbon monoxide detected in the house. Thermostats – good. Both systems are heating the home at the time of maintenance.
Performed at heater maintenance on 2013 American standard furnace located in inside closet. Changed 20 x 25 filter. Checked amps, volts, capacitor for inducer drop motor and clean burner compartment. Checked gas and static pressure is also checked temperature rise and all safety switches. Cycled system from ecobee thermostat. Thermostat is operational. Found all electrical and safety components to be within manufactured specifications. System is operating and heating proper .
Installed filter in air handler above laundry room. Client paid via C. C. Client wants to provide filters himself on next maintenance.
Performed annual heating maintenance on two American standard 2022 ultra low nox furnaces. Client wanted time to keep the same filter in. Both attic located in hallways and Landry Matt. Checked sequence of operations electrical components, temperature rise, and blower motor speeds. Cleared both condensation lines. System checked in range.
The service performed involved the installation of a 4 Ton American Standard Platinum 18 POV horizontal split heat pump system. This installation was carried out with precision and care, adhering to industry standards to ensure optimal performance and reliability. We utilized high-quality components during the installation process, ensuring the system will provide efficient heating and cooling for your environment. Detailed attention was given to all necessary connections and settings to guarantee that the unit operates at peak efficiency.
After Diagnostic found faulty condenser fan motor replaced condenser fan motor unit is up and cooling, did advise client system is past life expectancy 2011 send client estimates for replacement with rebates and new water heater
Performed a heating maintenance on a carrier furnaces. Filters located in hallway ceiling, attic access located on laundry room, changed filter, flushed condensation line, on fau followed sequence of operation, checked for amperage and voltage, checked for blower speed, check for any loose connections, check for carbon monoxide, check for temperature rise, check for capacitor, everything within range also cleared dust accumulated inside electrical component. System is working within specifications in heating at the time of maintenance.